Cancellation, Refund & Weather Policy
Cancellation & Rescheduling
- All Sessions are refundable if canceled with at least 24 hours’ notice.
- Cancellations within 24 hours are not eligible for credit or refund.
Sick Day Credits
- We understand that illness can happen unexpectedly. Each client may use up to 3 sick-day credits per calendar year for cancellations due to sickness, with no 24-hour notice required.
- To apply for a sick day credit, notify us within 3 days of the missed session.
- Any additional illness-related cancellations beyond this allowance will follow the standard cancellation policy.
- Sick day credits can be applied toward rescheduling sessions only; they are not redeemable for cash or refunds.
Outdoor & Weather Policy
- For safety and quality of experience, management monitors forecasts closely. If rain/snow, high winds, severe cold, storms, lightning, or other unsafe conditions are expected, sessions will be canceled by 4:00 PM the day before the appointment.
- Guests affected by a weather-related cancellation initiated by us will receive a full refund and priority for rescheduling.
- Light or passing weather may not result in cancellation. The sauna, hot tub, and cold plunge are safe to operate in rain; however, outdoor surfaces (pavers, stairs, decks, and pathways) may become slippery when wet, and guests should use caution.
- If a session proceeds in light weather conditions, participation is at the guest’s discretion.